FAQ

General

What Cities is Handoff in?


Handoff currently has on-demand delivery available in Metro Denver and some parts of the Greater Denver area. We are quickly expanding to other markets. Stay tuned!
Not sure if we can reach you? Go ahead and open our app to see if you are in range. · "Alexa, open handoff" · “Hey Google, talk to Handoff”




Is alcohol marked up on Handoff?


Handoff does not mark up or up-charge products. The prices you receive with Handoff are the same as if you were to walk into one our partner retail locations.




What are Handoff's operating hours?


Handoff's hours are based on the delivery hours of our retail partners. Our retail partners will be fulfilling and delivering your order.

Store hours for your local retailer can be found by asking: "Handoff, what are your hours?"




What devices does Handoff operate on?






Sign Up Process

How do I create a Handoff account?


Head over to the Handoff Registration page, input your information and follow the steps as instructed. For additional information on the sign-up process, select your device type. Amazon | Google




I created my Handoff account, now what?


Congrats! You are one step closer to glory. Select your device: Amazon | Google Home




How do I modify my account information?


Contact Handoff Customer Service and we'll get it worked out right away!
303-335-0836 | help@handofftech.com




How do I enable Alexa in the Amazon app?


To enable Alexa skills in the Alexa app: 1. From the menu, select Skills & Games.
2. Find a skill you want to use, and then select it to open the skill detail page.
3. Select Enable Skill, or ask Alexa to open the skill.
Tip: Refer to the skill's detail page for examples of things to say and to learn more.





Placing an Order

How much is the delivery fee?


There is a flat $5 delivery fee applied to each order. This fee helps offset the costs of delivery for your favorite local liquor retailers.




I’ve placed my Handoff order - can I track it?


We are currently working on order tracking but we guarantee a 60 minute delivery




What can I ask Handoff?


Handoff is very conversational and is always ready to get you your desired beverage(s). You can make simple requests, ask for recommendations & specials, or even ask for assistance. Check out some examples of things you can say here.




Can I cancel, reschedule or modify my order?


Yes you can, simply contact the partnered retailer via the phone number provided in your confirmation email and/or text message.




Can I tip my driver?


Yes! You will be prompted with the option to add a tip when reviewing your order on your device, or you can provide a cash tip at the door.





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CITIES

COMPANY

Denver, CO

Boulder, CO

Fort Collins, CO

Co. Springs, CO 

PARTNERS

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New York, NY

Denver, CO, USA